Returns

We back everything we make with our Circular Guarantee

You are welcome to return anything that was ordered from plainandsimple.com, both new and old items. For new item(s) we accept returns within 90 days from the ship date. All new returned items must be in their original unwashed and unworn condition and must include any original packaging with tags attached.

For more information on our return policy please click here.

Made to be Re-Made
Wash, Return, Discount

If you are returning an old item to be re-made we ask that you kindly wash your item(s) one last time before sending (as people handle your old items at our warehouse) and ensure that you select 'Trade In' within the return portal to receive a 20% discount on your next order. You will be sent a discount code as soon as we receive your item(s).

Exchanges

We do not do direct exchanges. 
Please return your item for a refund a place a new order online.

Return Portal

Making a return is easy and can be done via our Plainandsimple return portal. Please follow our instructions below to make a return. You will be given a full refund or discount code as soon as we receive your item(s).



Login to our return portal with your order number and email address or postcode.
1



Select the items you wish to return and the return reason. Our portal will assign the best available carrier for your return.
2



Download or print your return label and attach it to the outside of your package.
3



Drop your package off at your nearest postage point.
4



Your package will be forwarded to our main warehouse where it will be processed within 7-14 business days.
5



Non-EU countries only: remember to bring your invoice to declare the value of the Item(s) you are returning. Plainandsimple is not responsible for incorrect mailing or excess fees.
6

Questions

For any questions please don't hesitate to contact us.