Free UK Returns
You are welcome to return anything that was ordered from plainandsimple.com, both new and old items for free in the UK. For new item(s) we accept returns within 90 days from the ship date. All new returned items must be in their original unwashed and unworn condition and must include any original packaging with tags attached. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
We’ll give you a full refund by the same method you used to pay or issue you with a discount code within 14 days after your returned item(s) are received at our warehouse.
For more information on our return policy please click here.
Made to be Re-MadeWash, Return, Reward
If you are returning a worn-out item to be re-made we ask that you kindly wash your item(s) one last time before sending (as people handle your worn-out items at our warehouse) and ensure that you select 'Trade In' within the return portal so we can reward you 15% off your next order for your circular return. As soon as we receive your item(s) we will issue you with your discount.
We do not do direct exchanges.
Please return your item for a refund a place a new order online.
Making a return is easy and can be done via our Plainandsimple return portal. Please follow our instructions below to make a return.
Login to our return portal with your order number and email address or postcode.
Select the items you wish to return and the return reason. Our portal will assign the best available carrier for your return.
Download or print your return label and attach it to the outside of your package.
Drop your package off at your nearest postage point.
Your package will be forwarded to our main warehouse where it will be processed within 7-14 business days.
Non-EU countries only: remember to bring your invoice to declare the value of the Item(s) you are returning. Plainandsimple is not responsible for incorrect mailing or excess fees.
For any questions please don't hesitate to contact us.