Return Policy

We back everything we make with our Circular Guarantee.

You are welcome to return anything that was ordered from plainandsimple.com, both new and old items. For new item(s) we accept returns within 30 days from the ship date. All returned items must be in their original unwashed and unworn condition and must include any original packaging with tags attached. 

 Original shipping costs (and duties, if applicable) are non-refundable. Final sale items and gift cards are non-refundable. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in-store credit. Contact us for a refund to your original form of payment.

If you need assistance with order issues such as damaged, defective, or wrong items, please log into your Plainandsimple account, contact us using our form and select 'Order Issues' from the drop-down menu for assistance. 

Made to be Re-Made
Wash, Return, Discount

If you are returning an old item to be Re-Made we ask that you kindly wash your item(s) one last time before sending and ensure that you select 'Trade In' within the return portal to receive a discount off your next order.

Exchanges

We do not do direct exchanges. Please return your item for a refund and place a new order online.

Return Portal

Making a return is easy and can be done via our Plainandsimple return portal. Please follow our instructions on our returns page to make a return. You will be given a full refund or discount code as soon as we receive your item(s).

Questions & Contact Information

For any questions or queries please don't hesitate to contact us using our contact form, by email at info@plainandsimple.com or by post at 16 Great Queen Street, Covent Garden, London, WC2B 5AH.