Original shipping costs (and duties, if applicable) are non-refundable. Final sale items and gift cards are non-refundable.
Made to be Re-MadeWash, Return, Discount
If you are returning a worn out item to be re-made we ask that you kindly wash your item(s) one last time before sending (as people handle them at our warehouse) and ensure that you select 'Trade In' within the return portal to receive store credit for your worn out item(s). As soon as we receive your item(s) we will credit your account or email you a store credit code.
Made to be Re-MadeWorn Out Value
We do not do direct exchanges.
Please return your item for a refund and place a new order online.
Making a return is easy and can be done via our Plainandsimple return portal. Please follow our instructions on our returns page to make a return. You will be given a full refund or discount code as soon as we receive your item(s).
Questions & Contact Information
For any questions or queries please don't hesitate to contact us using our contact form, by email at firstname.lastname@example.org or by post at 16 Great Queen Street, Covent Garden, London, WC2B 5AH.