Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
We’ll give you a full refund by the same method you used to pay or issue you with a discount code within 14 days after your returned item(s) are received at our warehouse.
Original shipping costs (and duties, if applicable) are non-refundable. Final sale items and gift cards are non-refundable.
Made to be Re-MadeWash, Return, Reward
If you are returning a worn-out item to be re-made we ask that you kindly wash your item(s) one last time before sending (as people handle your worn-out items at our warehouse) and ensure that you select 'Trade In' within the return portal so we can reward you 15% off your next order for your circular return. As soon as we receive your item(s) we will issue you with your discount.
Exchanging An Item
We do not do direct exchanges.
Please return your item for a refund and place a new order online.
Making a return is easy and can be done via our Plainandsimple return portal. Please follow our instructions on our returns page to make a return.
Questions & Contact Information
For any questions or queries please don't hesitate to contact us using our contact form, by email at email@example.com or by post at 16 Great Queen Street, Covent Garden, London, WC2B 5AH.