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Returns Policy

New Items

We back everything we make with our Lifetime Guarantee.

You are welcome to return anything that was ordered from plainandsimple.com, both new and old items. For new item(s) we accept returns within 28 days from the ship date. All new returned items must be in their original unwashed and unworn condition and must include any original packaging with tags attached. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

The return fee is a fixed fee of £2.95 per order.

We’ll give you a full refund by the same method you used to pay or issue you with a discount code within 14 days after your returned item(s) are received at our warehouse.

Original shipping costs (and duties, if applicable) are non-refundable. Final sale items and gift cards are non-refundable. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in-store credit.

If you need assistance with order issues such as damaged, defective, or wrong items, please log into your Plainandsimple accountcontact us using our form and select 'Order Issues' from the drop-down menu for assistance. 

Exchanges

We do not do direct exchanges. 

Please return your item(s) for a refund and place a new order online.

Worn-Out Items

Wash, Return, Reward

Worn-out items can be returned for free.

If you are returning a worn-out item to be re-made we ask that you kindly wash your item(s) one last time before sending (as people handle your worn-out items at our warehouse) and ensure that you select 'Trade In' within the return portal so we can reward you 15% off your next order for your circular return. As soon as we receive your item(s) we will issue you with your discount.

Return Portal

Making a return is easy and can be done via our Plainandsimple return portal.

Follow our steps on our returns page to make a return.

Questions & Contact Information

For any questions or queries please don't hesitate to contact us using our contact form, by email at info@plainandsimple.com or by post at 16 Great Queen Street, Covent Garden, London, WC2B 5AH.