We back everything we make with our Lifetime Guarantee.

You are welcome to return anything that was ordered from plainandsimple.com, both new and old items. For new item(s) we accept returns within 28 days from the delivery date. All new returned items must be in their original unwashed and unworn condition and must include any original packaging with tags attached. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

The return fee is a fixed fee of £2.95 per order.

To reduce paper waste, return labels are provided electronically.

Please note that it usually takes 7-14 days for your return to be processed by our warehouse team and your refund to be issued.

We’ll give you a refund by the same method you used to pay or issue you with a discount code within 14 days after your returned item(s) are received at our warehouse.

Original shipping costs (and duties, if applicable) are non-refundable. Final sale items and gift cards are non-refundable. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in-store credit.

If you need assistance with order issues such as damaged, defective, or wrong items, please contact us using our contact form and select 'Order Issues' from the drop-down menu for assistance. 

We do not do direct exchanges. 

Please return your item(s) for a refund and place a new order online.

Return your worn-out item(s) to be recycled for free and we'll reward you with 15% off your next order.

If you are returning a worn-out item to be recycled we kindly ask you to wash your item(s) one last time before sending (as people handle them at our warehouse).

To send them back follow the return steps on our returns page and ensure that you select 'Trade In' for your return reason within the returns portal so we can reward you with 15% off your next order.

Let us know as soon as your worn-out items are on the way to us and we would be happy to send your discount code or refund you the difference if you placed your new order already. If do not let us know, we will send your discount code as soon as your item(s) arrive back.

Making a return is easy and can be done by following the simple steps on our returns page.

For any questions or queries please don't hesitate to contact us using our contact form, by email at info@plainandsimple.com or by post at 16 Great Queen Street, Covent Garden, London, WC2B 5AH.