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Terms And Conditions Of Sale

Last updated: 01/03/2024


These general terms and conditions of sale apply to all orders placed on www.plainandsimple.com (Plainandsimple.com).

Plainandsimple.com is a company registered in England & Wales:

Registered Address:

16 Great Queen Street

Covent Garden



Email: info@plainandsimple.com

Company Number: 12182168

VAT Number: GB 335 2343 24

This document (together with the documents it refers to) describes the terms and conditions for placing orders and on which we supply any items (the "Items") listed on Plainandsimple.com. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Please read the following terms and conditions carefully.

How To Place An Order

Once you have selected one of our Items in the store section of Plainandsimple.com, you have to select the size, colour and enter the quantity that you wish to order. The selected Item(s) can then be transferred to your shopping cart by clicking on the "add to my cart" button. You can either add more Items to you cart or proceed to the checkout by clicking on the "checkout" button located at the upper right corner of the page. You must then enter your shipping address and contact information as well as the shipping method of your choice. At this stage you can still remove or edit any Items stored in your shopping cart. If different from the shipping address you can enter your billing address by ticking "Use a different billing address" button. At this stage you can still remove or edit any Items stored in your shopping cart. The next page allows you to enter your payment information and check the order total. On this same page you can still edit your shipping and/or billing address, change the shipping method, or remove or edit the Items in your shopping cart. Your order will be submitted at the time you press the "Place Order" button.

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase the Items that you have selected on the basis of these terms and conditions. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Items have been dispatched (the "Order Shipping Confirmation"). The contract between you and us will only be formed when we send you the Order Shipping Confirmation (the "Contract").

The Contract will only relate to those Items whose dispatch we have confirmed in the Order Shipping Confirmation. We will not be obliged to supply any other Items which may have been part of your order until the dispatch of such Items has been confirmed in a separate Order Shipping Confirmation.

Your order will be fulfilled by the delivery date set out in the Order Shipping Confirmation, or if no date is specified, then within 30 days of the date of the Order Shipping Confirmation, unless there are exceptional circumstances.

We do not sell products for children and do not allow children to directly purchase products, themselves, from Plainandsimple.com. We only sell products to adults, ages 18 years and older. All service and product orders are subject to our acceptance. Accordingly, we reserve the right to refuse service for transactions on Plainandsimple.com, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if we believe that user conduct violates applicable law or is harmful to the interests of Plainandsimple or its affiliates.  


The product prices are as displayed on the Website, except in cases of obvious error. The pricing currency is determined as follows:

Euro: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain. 

Pound Sterling: United Kingdom

Swiss Franc: Switzerland

Norwegian Krone: Norway

Swedish Krona: Sweden

Danish Krone: Denmark

The product prices displayed on the Website are inclusive of Value-Added Tax (VAT). The VAT rate can vary according to the EC intra-community rules in force. All prices are exclusive of shipping rates. Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to.

We reserve the right to modify prices on Plainandsimple.com at any time without notice. Changes will not affect orders in respect of which we have already sent an Order Shipping Confirmation.

Plainandsimple.com contains a large number of Items and it is always possible, despite our best efforts, that some of the Items listed on Plainandsimple.com will be incorrectly priced. We will normally verify prices as part of our dispatch procedure so that, where the correct price of the Items is less than our stated price, we will charge the lower amount when dispatching the Items to you. If the correct price of the Items is higher than the price stated on Plainandsimple.com, we will normally, at our discretion, either contact you for instructions before dispatching the Items, or reject the order and notify you of such rejection.

We are under no obligation to provide the Items to you at the incorrect (lower) price, even after we have sent you an Order Shipping Confirmation, if the pricing error is obvious and unmistakable and could have been reasonably been recognised by you as mis-pricing.

Payments, Payement Security And Transfer Of Title


Payment can be made by the payment methods as are indicated in the order process on Plainandsimple.com. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Plainandsimple at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.


Your payment information is encrypted and will only be transmitted in a protected form over the internet. The payment is processed via the secured payment service of our partner vendors which conforms to required security standards.

Reservation Of Ownership

Ownership of the Items will only pass to you when we have received full payment of all sums due in respect of the Items, including delivery charges. All purchased Items are transported and delivered to you by an independent carrier not affiliated with, or controlled by us. The risk of ownership of Items is transferred to you on delivery.  

Lifetime Guarantee, Returns and Made to be Re-Made

Lifetime Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, return it for a refund and order a replacement.

Made to be Re-Made all of our products have been designed to be taken back and re-made into new products at the end of their life. So don't throw them out, each one comes with a lifetime guarantee that you can send it back to us for free and we'll reward you with a discount code for 15% OFF your next order.

Returning an item

New Items

We back everything we make with our Lifetime Guarantee.

You are welcome to return anything that was ordered from plainandsimple.com, both new and old items. For new item(s) we accept returns within 28 days from the ship date. All new returned items must be in their original unwashed and unworn condition and must include any original packaging with tags attached. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

The return fee is a fixed fee of £2.95 per order.

We’ll give you a full refund by the same method you used to pay or issue you with a discount code within 14 days after your returned item(s) are received at our warehouse.

For more information on our return policy please click here.

Original shipping costs (and duties, if applicable) are non-refundable. Final sale items and gift cards are non-refundable. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in-store credit.

If you need assistance with order issues such as damaged, defective, or wrong items, please log into your Plainandsimple accountcontact us using our form and select 'Order Issues' from the drop-down menu for assistance.

Exchanging An Item

We do not do direct exchanges.

Please return your item for a refund and place a new order on Plainandsimple.com.

Receiving your refund

We will process your return as quickly as possible. After receipt of your returned item(s), we will refund the purchase price for your order. The time for processing your refund is two (2) weeks (14 calendar days) upon receipt. Your refund will be processed based on how you placed your original order.

Credit card: we will credit your account. Real time bank transfer: the refund will be automatically added to your account.

Worn-out Items

Worn-out items can be returned for free.

If you are returning a worn-out item to be re-made we ask that you kindly wash your item(s) one last time before sending (as people handle your worn-out items at our warehouse) and ensure that you select 'Trade In' within the return portal so we can reward you 15% off your next order for your circular return. As soon as we receive your item(s) we will issue you with your discount.

Worn-Out Item Return Value

15% OFF your next order.

Customer service

If you need help finding your order number or have any questions about your return, please email Plainandsimple customer service at info@plainandsimple.com.


Our liability in connection with any Items purchased through Plainandsimple.com is strictly limited to the purchase price of those Items. This does not include or limit in any way our liability for: death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any matter which it would be illegal for us to exclude, or attempt to exclude our liability.

We accept no liability for any loss of income, revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.


Plainandsimple has made every effort to display as accurately as possible the colours of the products that appear on Plainandsimple.com. As the actual colours you see depend on your computer monitor or mobile device, however, we cannot guarantee and do not warrant that your monitor’s or device’s display of any colour will be accurate.


Plainandsimple does not use animal products and are cruelty free.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using Plainandsimple.com, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be given to info@plainandsimple.com. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in the above paragraph. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Transfer Of Rights And Obligations

These terms and conditions are binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


Registration as a user for access to certain areas on Plainandsimple.com or in connection with recurring visits or purchasing may require both a user name and a password or adherence to other particular access requirements as designated by us. Only one user can use one user name and password and, thus, one account. By limiting access, it helps avoid unauthorised usage by other persons, institutions, or entities because anyone with knowledge of both your user name and password can gain entry to the restricted portions of Plainandsimple.com and to your account.

Accordingly, by using Plainandsimple.com, you agree to consider your user name and password as confidential information and to keep your user name and password confidential. You will immediately notify us if you become aware of any loss or theft of your password or any unauthorised use of your user name and password. We will not be liable for any loss or damage arising from your failure to comply with these obligations. We reserve the right to delete or change a user name or password at any time and for any reason. Notwithstanding the foregoing, nothing herein shall convey to you any further rights in your account or its information and any and all such content or information shall be subject to these terms and conditions.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that are caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, and the acts, decrees, legislation, regulations or restrictions of any government.

Our performance of our obligations under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the methods specified above.


If any of these terms and conditions or any provisions of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the supply of Items from Plainandsimple.com and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that in agreeing to be bound by these terms and conditions, neither of us has relied on any representation, undertaking or promise given by the other or from anything said or written in negotiations between us prior to such agreement except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any order (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Terms Of Use And Terms And Conditions Of Sale

In the event of a sale, the Terms and Conditions of Sale shall prevail. In case of conflict between the Terms of Use and the Terms and Conditions of Sale, the Terms and Conditions of Sale shall prevail.

Applicable Law And Language

Contracts for the purchase of Items through Plainandsimple.com are governed by English law. Any dispute arising from, or related to such Contracts will be subject to the non-exclusive jurisdiction of the English courts. You have one month from the date Plainandsimple informs you of the applicability of the preceding paragraph to inform Plainandsimple in writing that in lieu of English courts, you elect to have legal proceedings before the competent courts in the place where you officially reside.

The language of this Contract is English.

Questions & Contact Information

For any questions or queries please don't hesitate to contact us using our contact form, by email at info@plainandsimple.com or by post at 16 Great Queen Street, Covent Garden, London, WC2B 5AH.